The Hartford was recognized for customer service in 2009 with three DALBAR awards. These awards highlight the company's focus and dedication to delivering a consistently high level of customer service.

"These awards are a testament to our maintaining a standard of superior service despite the challenging economic environment we faced in 2009," said Sharon Ritchey, executive vice president and director of Hartford Life Operations, Technology and eBusiness.

2009 DALBAR Awards
DALBAR, a third-party company and the nation’s leading financial services market research firm, independently assesses the quality of service based on systematic testing over the course of the year. For 2009, DALBAR recognized The Hartford with the following:

• Seventh retirement plan service award
• Seventh mutual fund service award
• 16th annuity service award 

About DALBAR
DALBAR develops standards for, and provides research, ratings and rankings of, intangible factors in the mutual fund, broker/dealer, discount brokerage, life insurance, and banking industries. These standards include investor behavior, customer satisfaction, service quality, communications, Internet services and financial professional ratings.

RPS 9751